How to request it
- Customer appAccount → Delete my account
- Merchant appSettings → Delete my account
- Courier appSettings → Delete my account
- Before your application is acceptedOn the application status screen → Delete my account
Delete your account
You can delete your account yourself, from inside the app, at any time. This page explains the steps and what happens next.
What happens after you ask
- You are signed out of every device at once.
- A 14-day grace period begins. Signing in again during it cancels the deletion.
- When the grace period ends, your personal data is erased for good.
What is erased
- Your name, phone number and e-mail address.
- The sign-in identity tied to your account.
- The devices registered to receive notifications.
What is kept, and why
- Order, payment and settlement records, linked to an anonymous account, because accounting and the law require them.
- Identity documents of shops and couriers for the period the law requires after an account closes, then deleted.
- Anything else is governed by the privacy policy, which names each retention period.
When deletion cannot go ahead yet
We refuse deletion while the account still owes something to someone else, and the app shows what to settle first:
- CustomersRefundable credit, an amount owed, or an order that has not finished.
- ShopsA shop that is trading or under review, a balance in the shop, or an order at the shop that has not finished. To close a trading shop, open a support ticket.
- CouriersCash you hold for the platform or are owed, or a delivery you are carrying.
Cannot open the app?
Write to us from the phone number registered on your account and we will help you finish the request.